Returns & Refunds Policy

Certain Items Not Eligible for Return

Certain products may not be eligible for return due to hygiene, safety, or promotional reasons. Any such items will be clearly marked on the product page.

Return Eligibility

• We accept returns within 14 days of delivery.

• Items must be in new, unused, and unwashed condition, with all original tags and packaging.

• Clothing must be unworn and unwashed. Cleaning products must be unopened and sealed.

• Proof of purchase (order number or receipt) is required for all returns.

• The product must be listed as eligible for refunds (items marked “Final Sale” are excluded).

How to Start a Return

To begin the return process, please contact our customer support team at [insert email]. We will provide return instructions and shipping details. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

• Approved refunds will be processed to your original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges

If you would like to exchange an item (for example, for a different size), please contact us. Exchanges are processed once the original item is returned and approved.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, please reach out to us immediately. We will cover return shipping costs and send you a replacement at no extra charge.

Exclusions & Conditions

• Items marked as final sale are non-returnable.

• Returns sent without prior authorization may not be accepted.

• We reserve the right to refuse returns that do not meet the conditions stated above.